FAQ

Demo bikes are available at selected Velduro dealers across New Zealand. Check our dealer page to find your closest stockist and get in touch with them directly to arrange a ride.

You can order directly through our website or through a Velduro dealer. Find your closest stockist on our dealer page.

Dealer enquiries are welcome via our contact form or by emailing info@velduro.com.

We have sample bikes in Europe, UK, Australia and Canada. We will share contact information for pre-orders ASAP. Please contact the following and we will forward your inquiry on.

Dealer enquiries are welcome via our contact form (NZ or international options available). You can also email info@velduro.com

We take a 30% fully refundable deposit to secure your order. Once your bike is confirmed and ready, we'll be in touch with delivery details. You can order online or through one of our dealers. If you have any questions about your order, get in touch and we'll sort it out.

Velduro bike frames are covered for 5 years. The Avinox motor system is covered for 2 years.

Yes. Velduro holds the parts required to resolve any warranty issues, and DJI typically responds within 24 hours.

i-track is a patented high-pivot suspension platform that uses an idler pulley to manage chainline relative to the suspension path. Unlike traditional layouts, it separates pedalling and suspension forces, optimising anti-squat for efficient climbing while minimising pedal kickback under compression. The mid-pivot axle path lets the rear wheel move rearward on impact, improving rollover and maintaining traction on steep, technical terrain. The result is consistent grip, better small-bump sensitivity, and efficient power transfer without sacrificing downhill stability. Find out more info on the I-track website.

• Rogue R e-MTB & Frame-Only: 800 Wh
• Phantom range (frame-only / gravel / commuter): 600 Wh

• 124 Links - Set up position A on AXS, set up cog 21T

• 453.5mm at 30% sag

• The Rogue was designed to fit after-market shocks, there is no need to custom tune. Please note - not all shocks are compatible, please refer to shock requirement doc on Rogue Frame Only Page.

For technical support with your Velduro bike or DJI Avinox system, email support@velduro.co.nz and our team will get back to you asap. Include your bike model and any relevant photos or videos to help us assist you faster.

Velduro is a New Zealand e-bike company founded in 2024, designing rider-first bikes in NZ and partnering with long-standing manufacturing experts offshore. Find out more about our story here.

Velduro was founded to challenge the status quo in the global e-bike industry, combining NZ's riding culture with state-of-the-art Chinese technology and innovation to build performance-driven bikes shaped by real rider input.

• Innovation: Advanced motor systems, patented suspension and cutting-edge design.
  
• Rider collaboration: Geometry, components and ride feel refined with real riders.
  
• Community: Building a network where riders influence each model’s evolution.
  
• Durability & performance: Premium components, carbon frames and proven systems built to thrive on NZ trails and beyond.

China Cycle 2025 Gold Award (Phantom e-gravel) find out more on Velduro’s news page.

China Cycle 206 Gold Award (Rogue emtbl) find out more on Velduro’s news page.

Velduro is a transnational company - Co-founders and HQ are located in Papamoa, New Zealand and Kunshan, Jiansu Province, China.